Terms of use

These terms apply when you use the Islefix app or website. Please read them; by creating an account you agree to them. They are in addition to our privacy policy.

1. About Islefix

Islefix is operated by Anvi Itech Limited, a company registered in Guernsey (company number [COMPANY NUMBER]), registered office [REGISTERED OFFICE ADDRESS] (“we”, “us”).

Islefix is an online platform that lets homeowners post jobs and lets tradespeople send quotes, chat and take bookings. We are not a party to any agreement for work between a homeowner and a trade, and we are not an employer, agent or partner of any trade on the platform.

2. Your account

• You must be 18 or over to use Islefix.
• Give accurate information and keep it up to date.
• Keep your sign-in details secure. You’re responsible for activity on your account; tell us straight away if you think someone else has used it.
• One person or business per account.

3. For homeowners

• Posting jobs, receiving quotes and booking is free.
• Describe the job honestly and include anything a trade should know about safety or access.
• Quotes in Islefix may be estimates. Agree the final price, what’s included and the timing with the trade before work starts, ideally in writing in the app chat.
• The trade is responsible for the quality and safety of their work, and for any guarantee they give. Any complaint about the work is first a matter between you and the trade, but please also tell us (see section 9).
• Your full address is shared only with the trade you book.

4. For trades

• You must run a genuine business and have the skills, qualifications, licences and insurance your work legally requires, including public liability insurance. Businesses based outside Guernsey must hold any licence needed to trade here, such as a Non-Resident Trader licence.
• To quote on jobs you must pass our verification checks. Tell us promptly if any document lapses or changes. We may re-check at any time and may suspend your Verified badge if a document expires.
• Quote honestly, turn up when booked, and treat customers and their homes with respect.
• Use customers’ details only to carry out the job they booked, and in line with data protection law. Don’t use them for marketing without their consent.
• You are responsible for your own prices, invoices, taxes and social security contributions.

Plans and payment

• Starter is free and includes a limited number of quotes each month. Pro and Premium are paid monthly plans. Current prices and features are shown in the app before you subscribe.
• Paid plans renew automatically each month until cancelled. You can cancel at any time; your plan stays active until the end of the period you’ve paid for. Payments already made are not refunded, except where the law requires it.
• We’ll give at least 30 days’ notice of any price increase. If you don’t agree, you can cancel before it applies.
• Payments are processed by our payment provider, Stripe.

5. Reviews

• Only homeowners with a completed booking can review that trade, once per booking.
• Reviews must be honest, based on your own experience, and must not be abusive, discriminatory, or include personal details.
• Trades can reply publicly once to each review. Trades must not offer incentives for reviews or pressure customers to change them.
• We don’t edit reviews or remove them because they are negative. We may remove reviews that break these terms or the law.

6. Things you must not do

• Post anything unlawful, misleading, abusive or that infringes someone else’s rights.
• Use Islefix to send spam, collect other users’ data or advertise unrelated services.
• Pretend to be someone else, or create fake jobs, quotes or reviews.
• Try to break, overload or get around the security of Islefix.

7. Our responsibility to you

• We check trades’ documents in good faith, but verification is a snapshot and is not a guarantee of a trade’s work, conduct or continuing insurance.
• We aim to keep Islefix available and working, but can’t promise it will always be uninterrupted or error-free.
• We’re not liable for the work carried out by trades, for agreements between users, or for losses that weren’t reasonably foreseeable.
• Where we are liable to a trade for a paid plan, our total liability is limited to the fees you paid us in the 12 months before the claim.
• Nothing in these terms limits liability that can’t be limited by law, such as for death or personal injury caused by our negligence, or for fraud.

8. Suspending or closing accounts

You can close your account at any time (see Delete your account). We may suspend or close an account, or remove content, if someone breaks these terms, puts others at risk, or if the law requires it. Where it’s reasonable, we’ll tell you why and give you a chance to respond.

9. Problems and complaints

If something goes wrong with a job, a user or Islefix itself, email support@anviitech.com with the details. We’ll acknowledge it within [2 working days] and try to help resolve it.

10. Changes to these terms

We may update these terms. If changes are significant, we’ll tell you in the app or by email at least 30 days before they apply. If you keep using Islefix after that, the new terms apply.

11. Law and courts

These terms are governed by the law of the Island of Guernsey, and the courts of Guernsey have jurisdiction over any dispute.

12. Contact

Anvi Itech Limited, [REGISTERED OFFICE ADDRESS], Guernsey
support@anviitech.com